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Forums > General Talk > Blue Screen With Bdselfpr.sys Com
qadir


Age: 29
1139 days old here
Total Posts: 768

Location:
Karachi, Pakistan

Status : Offline
Subject : Blue Screen With Bdselfpr.sys Com
Ever since installing BitDefender I'm having so much internet slowness, Not Responding programs, and blue screens. When a blue screen comes up it says bdselfpr.sys Driver_Unloading_without_cancelling pending_operations
Check to make sure any new hardware or software is prperly installed
***STOP:0X000000CE(OXF38D5BA3,0X00000008,0XF38D5BA3,0X00000000

I don't know what to do. I've had this new antivirus since Sept 21st after my other one, Trend Micro AV expired and wanted $30 for renewal. I decided to try out BitDefender instead since it had such rave reviews and was only $24.95. If I can't get this problem solved I may want to cancel my BitDefender subscription because I use my computer for my online business. I also emailed the support about this problem but just posting it here too in case anyone online has an immediate solution so I won't have to wait until Monday.

Attached is my Minidump fle that I received after the blue screen came on. Sorry if this post is in the wrong place...I'm new to this forum.

Thanks!


Posted on September, 12 2011 10:09:26 AM

umer ahmed


Age: 21
1141 days old here
Total Posts: 579

Location:
Karachi, Pakistan

Status : Offline
Hello rduff

Did you removed Trend Micro before installing BitDefender? If not that could cause conflicts. Follow the instructions that I gave in this topic.

So it could be that the installation failed. So I suggest that you install BitDefender again but first download and use this uninstaller.

Best regards
Niels


Posted on September, 12 2011 10:10:07 AM

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